Deliver Rigorous, Agile & Watertight Controls That Respond To Emerging Risk & Compliance Standards During Financial Services Disruption: Further Risk & Compliance Strategies To Develop Frameworks That Protect Customer Outcomes With Ethical & Organisational Conduct • Achieve Mature Risk Cultures Which Strengthen Operational Resilience & Mitigate Threat • Weather New Tech Hurdles Around Cloud & AI & ESG & New Climate Frontiers
08.30 Registration, Informal Networking & GIC Opening Remarks
09.00 Morning Co-Chairs’ Opening Remarks
Lydia Buttinger, Global Head of Shared Services, Risk & Compliance, abrdn
Javier Munoz, Head of Conduct and Reputational Risk, Compliance & Conduct, Santander Corporate & Investment Banking
Wesley Kozera, Channel Sales Manager, Custodia
Consumer Duty & Customer Outcomes
09.10 As Further Consumer Duty Requirements Approach: How Are FS Increasing Expectations & Clarifying Internal Guidance To Better Safeguard Customer Needs & Guarantee Compliance?
- As financial institutions prepare their Consumer Duty proposals from the FCA – what should R&C teams ask themselves about the outcomes customers should expect from their products and services in 2023 and beyond?
- Translate the subjective into the concrete: establish and embed internal definitions of fair, good customer outcomes and ensure organisation-wide adoption
- Devise more customer-first cultures and approaches to risk models to go beyond simple policy and document tweaks to tangibly enable better enable customer outcomes
- Assess the effectiveness of existing frameworks: as vulnerability increases and tolerability of risk to individuals’ plummets, are our new strategies acting far and fast enough?
ESG & Sustainable Finance
09.30 Review FCA’s Rising Expectations Around ESG, Explore New Investment Opportunities & Raise Business Standards To Build Sustainable Frameworks Which Remain Compliant & Competitive Across The Financial Sector
- Advice to build ESG risk modelling such as stress and carbon testing within the context of existing risk processes and compliance frameworks
- Given FCA’s urgency and focus on ESG, how can we ensure that the “S” is prioritised alongside the “E” and “G” and reported accurately to build into company branding which appeals to employees and customers alike?
- Navigate the risk of greenwashing through robust data methods and tools that will encourage safe and secure ESG investment throughout the business and supply chain
- How can FS firms consider ESG exposure with M&A to develop frameworks that can accurately and effectively measure the value of sustainability-related risk?
- As ESG gains popularity and prominence, how can we further the conversation to ensure every C&R professional is savvy to the controls needed?
Javier Munoz, Head of Conduct and Reputational Risk, Compliance & Conduct, Santander Corporate & Investment Banking
Climate Risk & Stress Testing – Panel Discussion & Q&A
9.50 Reassessing Risk: From Catastrophe To Future-Proofing & Resilience… How Can Financial Services Keep Pace With Climate Risk & Stress Testing For Fit-For-Future Frameworks Built To Resist Change
- With a marked increase in “once-in-a-generation” catastrophes and disasters, how are FS now reassessing the risk of climate and environmental concerns, on both a long- and short-term basis? And what regulatory updates do we see coming in to support this?
- How can you embed climate-related risks and opportunities into wider risk models for strategic risk management and decision making?
- From stress testing to liquidity… as world events increasingly impact economies, how can we ensure that FS remains operationally resilient in the face of change?
- To what extent can we horizon scan to predict how levels of risk will fluctuate?
10.20 Bonus Session Reserved For Exclusive Conference Partner
10.50 Morning Refreshment Break With Informal Networking
Operational Resilience
11.20 Strengthen Operational Models & Increase Resilience To Secure Market Integrity, Ensure Continuity & Reduce The Impact Of Disruption On Business
- Where are FS now after implementing FCA proposals? What vulnerabilities in risk and compliance models were identified, and how much further do our strategies need to go?
- Which necessary investments were made to enable teams to operate consistently to limit disruption and meet mapping and scenario testing requirements set by the FCA?
- How can we compel boards to prioritise internal self-assessments and operationalise compliance with the changing regulatory landscape on a multi-year journey?
Tom Hammond, Operational Resilience & Risk & Control Director, Monzo
Compliance Tech, AI & Cloud – Panel Discussion & Q&A
11.40 Keep Pace With The Mile-A-Minute Changing Challenges & Risks That Result From Cloud & AI Adoption To Create Risk Models That Support R&C Teams, Securely Monitor Customer Data & Mitigate Disruption
- Which financial institutions are paving the way to provide security assurance within cloud computing to help secure risk-related operations and comply with regulations?
- Industry view on how FS are managing risk using cloud, AI and tech to support their operations and balancing due diligence with regulations
- Where organisations are relying more on cloud-based operations, outline the risk-related impact to minimise disruption on customers and workflow
- Intelligence control, machine learning, automation and ethics, understanding tech-related risks and the imperative of upskilling staff to confidently deliver risk management decisions
- Tighten security models around customer data to raise standards of FS due diligence and reduce threat of cybersecurity breaches
Michael Hipwell, Senior Vice President – EMEA Head of Markets Compliance, Wells Fargo
Orlando Fernández, Senior Technical Specialist, Recovery, Resolution & Resilience Team, Bank of England
Kemi Balogun, Head Of Audit, IT Risk, Lloyds Banking Group
Colin Ware, Regulatory Product Manager, BNY Mellon
Nathalie Aubry-Stacey, Head of Regulatory Affairs & Compliance, Custodia
Updating ERM Frameworks
12.10 Reshape The Risk Management Landscape With ERM Strategies and Frameworks That Identify Gaps In Risk Approaches To Better Manage Threat, Minimise Loss & Remain Competitive In This New Era
- Develop a stronger, more robust ERM framework and approach with business leaders for improved corporate strategy and risk informed decision making
- Harness the value of ensuring risk appetite allows employees, the Board, investors and regulators to implement effective risk strategies and clear business decisions
- Implementing an agile ERM framework across multiple business areas and regions that allow colleagues to identify timely responses to threats and yield the best results
- With risks becoming increasingly connected, can risk teams create agile and integrated frameworks to manage risks across the business, supply chains and external environment
- Review processes and technology that support risk framework models to make faster and more intelligent risk-based decisions, establish better policies and procedures, and implement the appropriate controls
Paul Grigg, ERM & Operational Risk Director, RSA
12.30 Bonus Session Reserved For Exclusive Conference Partner
13.00 Lunch & Informal Networking For Speakers, Delegates & Partners
14.00 Afternoon Co-Chairs’ Opening Remarks
Adrian Furniss, Risk Director, Lloyds Banking Group
Tom Hammond, Operational Resilience & Risk & Control Director, Monzo
Risk Culture & Conduct & Governance – Panel Discussion & Q&A
14.10 Practical Insights To Enhance Risk Cultures, Build Higher Levels Of Trust & Security Amongst Staff For Risk Frameworks & Controls That Adapt To Hybrid Ways Of Working In 2023 & Beyond
- Review how staff are interacting with new policies and controls to create safer and assured risk cultures for appropriate and responsible actions that mitigate risk even in remote workforces
- Adding controls and frameworks responds to the regulatory environment of recent years, but the sheer volume can be overwhelming and create risk-averse mindsets and cultures – which user-friendly controls will equip and support staff better?
- Leverage technology to support the automation of controls and colleagues’ ability to streamline the collection and analysis of data for optimal risk management
- How can senior leaders empower risk owners to have oversight of risks in the business to encourage confident risk-related decision making across the whole organisation?
- Identify gaps in R&C frameworks to combat inequality, raise standards of governance and deliver fairer treatment for customers
Clare McMullen, Partner, Linklaters
Sarah Bennett-Nash, M.D Global Head of Colleague Conduct, Standard Chartered Bank
Daniel Lewsey, UK Head of Compliance, Nordea
Ramita Dhillon, Head of Compliance, BACB
Jane Blackburn, Global Head, Compliance & FCC Assurance, Standard Chartered Bank
Samaroha Das, Director of IT Risk, Metro Bank (UK)
Shona Sandhu, Deputy Chief Compliance Officer, Citadel
14.40 Bonus Session Reserved For Exclusive Conference Partner
Conduct, Ethics & Organisational Compliance
15.10 Uncover Effective Risk Responses To Conduct Breaches Which Mitigate Impact, Strengthen Ethical Culture & Support Compliance Even Factoring In Remote Working
- Assess the scenarios where conduct breaches have occurred and how FS dealt with it to develop future models that react better to risk
- In hybrid workforces, new compliance issues have emerged so what is the new ethical perspective in dealing with conduct breaches?
- Risk benchmarking with neighbours! Explore which overseas regulations are impacting reporting and framework practice to uncover new opportunities to better manage conduct breaches in UK&I
- Conduct risk needs to be understood more widely across organisations in other jurisdictions: develop appropriate actions that respond to regulations for consistent models to conduct risk
- Organisational compliance results from consistent engagement from staff: explore best practices to embed an ethical corporate culture to improve customer outcomes and protect bottom-line
Rocky Hirst, EMEA Head of Commercial Bank Compliance, Citibank
Third-Party Risk Management – New For 2022!
15.30 Implement More Robust Third-Party Risk Management Programs That Fulfil Security & Data Privacy Compliance For Cost-Effective Controls On The Business & Customers
- Which tools and assessment methods are available for FS to get early-warning signs of potential attacks against third parties and ensure continuous cyber and breach monitoring?
- Engage board members and senior leaders with risk reporting that can sufficiently demonstrate ROI on risk improvements to meaningfully justify expenditure on third-party risk management
- Cost-effective methods to measure risk remediation ethically without hindering the standard of business operations and attacks on customers
Valeria Locatelli, Group Director of Financial Crime Compliance & Group MLRO, M&G
15.50 Afternoon Refreshment With Informal Networking
AML & Financial Crime
16.20 Responsibly Prevent Financial Crimes With Tougher AML Measures & Tighter Risk & Compliance Models For Protected Revenue, More Secure Finance & Customer Outcomes
- How can financial institutions protect their reputation against financial crimes through AML frameworks which comply with regs to protect its business, employees, customers, and vendors?
- Cryptocurrency and NFTs is growing and with it are AML risks! Review what the FCA standards say to track virtual asset transactions and ensure appropriate handling of transactions and compliance.
- Invest in business tech, automation, and AI that will better support Compliance teams to assess how customers interact with the business on a larger scale and improve data quality for effective risk monitoring that immediately flag fraud trends
- Develop customer risk profiles that meet due diligence requirements for ongoing monitoring, tracking business patterns and identifying suspicious transactions through automation.
Mary Reuben, Team Head, Financial Crime & Compliance Audit, Bank of China, UK
Future of Risk & Compliance – Panel Discussion & Q&A
16.40 Which Emerging Risks Should FS R&C Leaders Prioritise Next? Navigate & Respond To The Changing Risks Disrupting The Industry For Risk Frameworks That Deliver On Compliance & Protect Revenue
- ESG, Climate, Nth Party Risk… which are the emerging risks for FS leaders to focus on to navigate the new risk landscape as we emerge from pandemic crisis mode?
- How can financial organisations keep pace with employee demands for flexible working through evolving policy infrastructure while still delivering legal and compliant risk strategies?
- Tension between what the public expects and what governments deliver is widening more country-specific approaches to economic and regulatory governance – how does this impact R&C decision making?
- As the importance of data mapping and AI governance increases, what new regulations can FS prepare for to shape future R&C strategies?
Julian Gooding, Managing Director, Chief Compliance Officer, Credit Suisse
Jane Claydon, Director Regulatory Compliance, American Express
Swagatam Sen, Global Head of Innovation – Compliance Analytics, HSBC
Shona Sandhu, Deputy Chief Compliance Officer, Citadel
Rachael Greaves, Co-Founder and CEO, Castlepoint
Shaun Hurst, Principal Regulatory Advisor, Smarsh
17.10 Afternoon Co-Chairs’ Closing Remarks & Official Close Of Conference