29 APRIL 2025 | LONDON
08.15 Registration, Informal Networking & GIC Welcome
09.00 Morning Co-Chairs’ Opening Remarks
Ben Westwood, Head of Compliance & DPO, Motor Insurers’ Bureau (MIB)
Es Nelson-Jones, Head of Compliance & Conduct, NatWest Group
PANEL DISCUSSION Q&A
09.10 Firmly Embed Resilience Into The Heart Of Your Business Practices To Maintain Smooth Continuity, Mitigate Against Future Disruptions & Continue Delivering To Customers At The Highest Level
Kevin Thorne, Head of Group Operational Resilience Testing & Threat Intelligence, HSBC
Mark Pierson, Head of Incident Management & Physical Security, Nationwide Building Society
Sam Reason, Head of Operational Resilience & Continuity (inc Ops Strategy Support), Zurich Insurance
Chris Taylor, Head of Operational Risk Oversight, Phoenix Group
09.40 Reinforce Robust ESG Frameworks Within Financial Services Which Prioritise Climate Risk, Respond To Regulatory Updates & Ensure Long-Term Security
Vasiliki Basiou, Director, UBS
10.00 Harness The Full Power Of AI & New Technologies By Implementing Compliant, Legal & Ethical Applications That Mitigate Risk & Put Customers First
10.20 Bonus Session; Reserved For Exclusive Conference Partner.
10.50 Morning Refreshment Break & Informal Networking
11.20 Reflect On The Compliance Landscape After The Full Implementation Of Consumer Duty & Evaluate Your Processes To Stay Compliant & Anticipate Future Developments
Ross Cameron, Head of Regulatory Developments, NatWest Group
PANEL DISCUSSION Q&A
11.40 Strengthen Your Defences Against Ever-Evolving Cybersecurity Attacks By Arming Yourself & Your Team With The Latest Tools & Techniques To Reduce Financial Crime & Safeguard Vulnerable Customers
Sudarshan Ratnavelu, Head of Cyber Security, Lloyds Banking Group
Rupert Thomas, Director Markets/Post Trade Engineering Operational Risk, LSEG
Reema Jethwa, Cyber/Insider Risk Manager, Schroders Personal Wealth
PERSPECTIVE ONE
12.10 Deep-Dive Into The Latest Technology, Strategies & Regulations Around Fraud & AML To Shore Up Defences, Disrupt Criminal Enterprises & Protect Your Customers
Pallavi Kapale, Senior Financial Crime Officer, Bank of China
12.30 Exclusive Session; Reserved For The FCA
12.50 Lunch & Informal Networking For Speakers, Delegates & Partners
13.50 Afternoon Chair’s Opening Remarks
Christine Moran, Chief Compliance Officer, Amundi
PANEL DISCUSSION Q&A
14.00 Assess The Robustness Of Your Business Practices In The Wake Of The Latest Regulatory Developments To Ensure Current & Future Compliance
Chris Wood, Chief Conduct & Compliance Officer, Aviva
Ross Cameron, Head of Regulatory Developments, NatWest Group
Sally Clayton, Chief Risk Officer, Legal & General Retail
14.30 Optimise Your Future Roadmap By Keeping Abreast Of The Global View, Navigating Unstable Geopolitics & Remaining Adaptable To The Ever-Evolving Regulatory Landscape
Sebastian Werner, Head of Climate Risk Scenario Design, Citi
14.50 Understanding The Upcoming Risk Landscape & Proactively Adapting To Prepare For The Best & Worst Case Scenarios & Ensure Ongoing Resilience
Michael Holmes, Chief Risk Officer, Invesco EMEA
15.10 Informal Breakout Discussions
a) AI Governance
Sanja Hukovic, Group Director, Head of Model & AI Risk Management, London Stock Exchange Group (LSEG)
b) DORA
c) Vulnerable Customers
d) 3rd Line Risk Model
e) Sanctions
f) Digital Transformation
g) Whistleblowing
h) Conduct & Culture Risk
15.30 Bonus Session; Reserved For Exclusive Conference Partner
16.00 Afternoon Refreshment Break & Informal Networking
PERSPECTIVE TWO
16.30 Deep-Dive Into The Latest Technology, Strategies & Regulations Around Fraud & AML To Shore Up Defences, Disrupt Criminal Enterprises & Protect Your Customers
David Porter, Senior Advisor, Emerging Threats Team, Bank of England
PANEL DISCUSSION Q&A
16.50 Implant Conduct Compliance Into Every Level Of Business To Foster Long-Term Security, Reinforce Reputational Strength & Corporate Responsibility & Protect Employees, Stakeholders & Customers From Misconduct
Monika Dissen, Director, Strategy, Change & Oversight, ESG, Deutsche Bank
Mandy Louise Rawlinson, Head of Client Risk & Governance, abrdn
Charlie Patterson, Group Head of Risk – Business, Revolut Business
Ian Rea, Director of Conduct, Compliance & Financial Crime, Aldermore Bank
Bivin Mathew, Chief Compliance Officer, Stellantis Financial Services
Chandos Monro, Director of Operational Risk, LV=
Carlene Crust, Director of Compliance (& MLRO), Just Group plc
17.20 Stay Compliant, Secure & Safeguarded In The Cryptocurrency Space By Understanding The Regulations & Best Practices Involved With Digital Assets
Dr. Merlin Kuate Kamga, Director Model Risk, Fidelity International
17.40 Streamline Your Data Strategies With The Latest Insights & Analytics For Compliant, Cybersecure & Consumer-Focused Usage
18.00 Afternoon Chair’s Closing Remarks & Close Of Conference
Christine Moran, Chief Compliance Officer, Amundi