Risk & Compliance In Financial Services Conference 

29 APRIL 2025 | LONDON

Critical New Insights, Regulatory Updates & Refreshed Horizon Scanning For Agile, Resilient, Reinforced & Forward-Looking Risk & Compliance Strategies For Financial Services

08.15 Registration, Informal Networking & GIC Welcome

09.00 Morning Co-Chairs’ Opening Remarks

Ben Westwood, Head of Compliance & DPO, Motor Insurers’ Bureau (MIB)

Es Nelson-Jones, Head of Compliance & Conduct, NatWest Group

OPERATIONAL RESILIENCE

PANEL DISCUSSION Q&A

09.10 Firmly Embed Resilience Into The Heart Of Your Business Practices To Maintain Smooth Continuity, Mitigate Against Future Disruptions & Continue Delivering To Customers At The Highest Level

  • Enable and empower risk and compliance practitioners to deliver excellence at all levels with senior buy-in and an overall risk-conscious approach to business practices
  • Demonstrate regulatory due diligence with operational resilience strategies that deliver contingency plans, impact tolerances and risk mitigation
  • Identify gaps and weak points in your risk frameworks, both in-house and with 3rd parties, to ensure compliance and keep pace with the newest regulations
  • Following the March deadline, how are banks and financial institutions moving forwards? What is next for operational resilience?
Scott Allen, Director – Model Risk,

Kevin Thorne, Head of Group Operational Resilience Testing & Threat Intelligence, HSBC

Mark Pierson, Head of Incident Management & Physical Security, Nationwide Building Society

Sam Reason, Head of Operational Resilience & Continuity (inc Ops Strategy Support), Zurich Insurance

Chris Taylor, Head of Operational Risk Oversight, Phoenix Group

ESG, CLIMATE & SUSTAINABILITY

09.40 Reinforce Robust ESG Frameworks Within Financial Services Which Prioritise Climate Risk, Respond To Regulatory Updates & Ensure Long-Term Security

  • As climate risk and environmental concerns grow ever stronger, how can FS institutions embed ESG into processes, mitigate against risk, and prepare for an uncertain future?
  • One size doesn’t fit all! How are banks and companies of every size and budget across the world tackling the same issues in different ways?
  • Utilise ESG reporting to clearly establish risk and compliance credentials to ensure stakeholder buy-in and reputational strength, while avoiding the pitfalls of greenwashing

Vasiliki Basiou, Director, UBS

CUSTOMER-FOCUSED AI: IMPROVING EFFICIENCIES

10.00 Harness The Full Power Of AI & New Technologies By Implementing Compliant, Legal & Ethical Applications That Mitigate Risk & Put Customers First

  • Put yourself in the customers’ shoes! With more and more high street branches closing, how can you embed AI into seamless, low-cost digital customer journeys that prioritise customers’ needs, and still cater for those that prefer to speak to a human being?
  • Evaluate the immediate, fresh out of the box AI solutions that can be implemented and begin enhancing your data management and customer experiences right away
  • You may know how to spot potential compliance violations – but does your AI? Safeguard against reputational harm by ensuring that all AI practices are fully compliant with DORA, Consumer Duty and the full range of incoming regulations
  • Critical horizon scanning: look to the future of AI to better understand the risks. How can the new developments be used ethically and mitigate against potentially fraudulent applications

10.20 Bonus Session; Reserved For Exclusive Conference Partner.

10.50 Morning Refreshment Break & Informal Networking

CONSUMER DUTY – AN UPDATED LOOK

11.20 Reflect On The Compliance Landscape After The Full Implementation Of Consumer Duty & Evaluate Your Processes To Stay Compliant & Anticipate Future Developments

  • In the wake of full Consumer Duty implementation, where are we now? Take stock and address the requirements to ensure full compliance, now and in the long term
  • Peer-led insights: how have other firms and organisations been impacted by Consumer Duty? How have they implemented compliant strategies and remediated compliance issues?
  • Take a holistic approach by embedding consumer-focused practices at the heart of your business, and identify weaknesses and pain points where more can be done to protect consumers
  • Analyse the best methods and strategies to measure and report your compliant Consumer Duty outcomes

Ross Cameron, Head of Regulatory Developments, NatWest Group

TECHNOLOGY RISK & CYBERSECURITY

PANEL DISCUSSION Q&A

11.40 Strengthen Your Defences Against Ever-Evolving Cybersecurity Attacks By Arming Yourself & Your Team With The Latest Tools & Techniques To Reduce Financial Crime & Safeguard Vulnerable Customers

  • Many of the leading financial tech experts in the modern world are hard at work… for criminal organisations! How can cyber risk practitioners keep pace with those on the wrong side of the law?
  • Essential insights into protecting your data, both personal and business-related, and how to identify and avoid potential scams
  • What are modern scammers and hackers targeting? It’s easy to think we know the tricks by now, but what are the latest unexpected weak points? How can FS institutions continue to move forward while defending against these new threats?
  • Harness the latest monitoring and security practices and upskill cybersecurity practitioners to target everything from phishing and push payment fraud to ransomware and malicious software, and continue to protect your customers at every level of vulnerability

Sudarshan Ratnavelu, Head of Cyber Security, Lloyds Banking Group

Rupert Thomas, Director Markets/Post Trade Engineering Operational Risk, LSEG

Reema Jethwa, Cyber/Insider Risk Manager, Schroders Personal Wealth

FRAUD & FINANCIAL CRIME

PERSPECTIVE ONE

12.10 Deep-Dive Into The Latest Technology, Strategies & Regulations Around Fraud & AML To Shore Up Defences, Disrupt Criminal Enterprises & Protect Your Customers

  • With the latest Failure To Prevent Fraud regulations it has never been more important to stay compliant – what are the best practices to avoid reputational harm, financial losses and falling foul of the regulators?
  • Evaluate the latest developments, on both sides of the law, to bolster anti-fraud and AML operations
  • With the ever-faster shift into digital transformation and virtual assets, utilise data and customer protections to keep staff, consumers, and vendors safe
  • Since attempts at financial crime may never be fully eradicated, how can Financial Services firms maximise security and AML frameworks, while also keeping processes as seamless as possible for legitimate transactions?

Pallavi Kapale, Senior Financial Crime Officer, Bank of China

12.30 Exclusive Session; Reserved For The FCA

12.50 Lunch & Informal Networking For Speakers, Delegates & Partners

13.50 Afternoon Chair’s Opening Remarks

Christine Moran, Chief Compliance Officer, Amundi

THE LATEST REGULATIONS – CRITICAL UPDATES

PANEL DISCUSSION Q&A

14.00 Assess The Robustness Of Your Business Practices In The Wake Of The Latest Regulatory Developments To Ensure Current & Future Compliance

  • DORA, the UK Governance Code, PSR regulations, Failure To Prevent Fraud offences … the list goes on. What lessons have been learned already? What are the key pitfalls, and what are the regulators looking to see in your policies?
  • Deep-dive into the full implications of DORA, the March operational resilience deadline, and the latest developments to the regulatory landscape for market-leading, resilience risk and compliance strategies
  • Critical industry benchmarking: gain key insights and actionable takeaways from your industry peers to strengthen strategies and keep pace
  • What other significant and impactful regulatory changes are further down the pipeline? Discover best practices for keeping ahead of the curve and preparing in advance, and not playing catch up

Chris Wood, Chief Conduct & Compliance Officer, Aviva

Ross Cameron, Head of Regulatory Developments, NatWest Group

Sally Clayton, Chief Risk Officer, Legal & General Retail

GEOPOLITICAL RISK & THE GLOBAL VIEW

14.30 Optimise Your Future Roadmap By Keeping Abreast Of The Global View, Navigating Unstable Geopolitics & Remaining Adaptable To The Ever-Evolving Regulatory Landscape

  • How do large FS institutions with a global footprint navigate different regulations and expectations in different global areas? How can a unified corporate purpose be upheld within a globally diversified bank?
  • The view from outside Europe! India, China, the US – how are geopolitical and financial developments around the world set to disrupt the landscape of the sector? What lessons and warnings can we gain from looking at the global picture?
  • The new UK government, the US election, a post-Brexit world… explore the ramifications of huge political upheaval on Financial Services risk frameworks
  • Maintain agile and adaptable working practices in order to respond effectively to emerging and unexpected international developments

Sebastian Werner, Head of Climate Risk Scenario Design, Citi

EMERGING RISKS

14.50 Understanding The Upcoming Risk Landscape & Proactively Adapting To Prepare For The Best & Worst Case Scenarios & Ensure Ongoing Resilience

  • From AI and tech developments to new regulatory frameworks, what are the emerging trends set to disrupt financial services in years to come? How can institutions keep ahead of the curve?
  • Forewarned is forearmed: assess new strategies and techniques to keep on top of different risks and know which to prioritise
  • Utilise the power of data and modelling to forecast future compliance issues and prevent, rather than cure
  • Instil risk awareness into every level of your business to ensure that all staff, at all levels, know how to promote secure working practices and understand the dangers of non-compliance

Michael Holmes, Chief Risk Officer, Invesco EMEA

15.10 Informal Breakout Discussions

a) AI Governance

Sanja Hukovic, Group Director, Head of Model & AI Risk Management, London Stock Exchange Group (LSEG)

b) DORA

c) Vulnerable Customers

d) 3rd Line Risk Model

e) Sanctions

f) Digital Transformation

g) Whistleblowing

h) Conduct & Culture Risk

15.30 Bonus Session; Reserved For Exclusive Conference Partner

16.00 Afternoon Refreshment Break & Informal Networking

FRAUD & FINANCIAL CRIME

PERSPECTIVE TWO

16.30 Deep-Dive Into The Latest Technology, Strategies & Regulations Around Fraud & AML To Shore Up Defences, Disrupt Criminal Enterprises & Protect Your Customers

  • With the latest Failure To Prevent Fraud regulations it has never been more important to stay compliant – what are the best practices to avoid reputational harm, financial losses and falling foul of the regulators?
  • Evaluate the latest developments, on both sides of the law, to bolster anti-fraud and AML operations
  • With the ever-faster shift into digital transformation and virtual assets, utilise data and customer protections to keep staff, consumers, and vendors safe
  • Since attempts at financial crime may never be fully eradicated, how can Financial Services firms maximise security and AML frameworks, while also keeping processes as seamless as possible for legitimate transactions?

David Porter, Senior Advisor, Emerging Threats Team, Bank of England

RISK CULTURE & GOVERNANCE

PANEL DISCUSSION Q&A

16.50 Implant Conduct Compliance Into Every Level Of Business To Foster Long-Term Security, Reinforce Reputational Strength & Corporate Responsibility & Protect Employees, Stakeholders & Customers From Misconduct

  • Streamline and align your governance strategies across every aspect of your organisation to boost ownership and responsibility internally
  • Upskill management to effectively lead from the front to deliver quality training and avoid internal misconduct
  • Explore efficient metrics for measuring and reporting corporate purpose, conduct and risk culture – how are other financial institutions showcasing their progress?
  • Employ the latest tech and AI developments to assist in controls and processes and ensure smooth operation within regulatory boundaries

Monika Dissen, Director, Strategy, Change & Oversight, ESG, Deutsche Bank

Mandy Louise Rawlinson, Head of Client Risk & Governance, abrdn

Charlie Patterson, Group Head of Risk – Business, Revolut Business

Ian Rea, Director of Conduct, Compliance & Financial Crime, Aldermore Bank

Bivin Mathew, Chief Compliance Officer, Stellantis Financial Services

Chandos Monro, Director of Operational Risk, LV=

Carlene Crust, Director of Compliance (& MLRO), Just Group plc

CRYPTOCURRENCY & DIGITAL ASSETS

17.20 Stay Compliant, Secure & Safeguarded In The Cryptocurrency Space By Understanding The Regulations & Best Practices Involved With Digital Assets

  • How volatile are digital assets, and how closely can they be regulated? Look deeper into the realities of operating compliantly within the digital asset space
  • Assess the full range of different cryptocurrencies to decipher which digital assets are set to stick around for the long-term, and which are a flash in the pan?
  • Where do the FCA and other regulators stand on the ever-evolving world of digital assets? What are the compliance pitfalls that need to be avoided?
  • Mediate against digital risk by promoting cybersecurity and safeguarding against potential fraud

Dr. Merlin Kuate Kamga, Director Model Risk, Fidelity International

DATA MODELLING & MANAGEMENT

17.40 Streamline Your Data Strategies With The Latest Insights & Analytics For Compliant, Cybersecure & Consumer-Focused Usage

  • Manage your databases to ensure ease of process mining and data drilling, to ensure risk practitioners are able to efficiently track and trace the necessary elements
  • Utilise the latest tech developments to maintain security and integrity of data, reducing breach risk and ensuring GDPR compliance
  • What are the latest approaches and insights to keep your data strategy consistent, transparent and safeguarded at every level, across the whole of your institution?
  • Keep customers at the heart of your processes by focusing your data strategies around protections, mitigation of cybercrime and fraud, and seamless and frictionless customer journeys

18.00 Afternoon Chair’s Closing Remarks & Close Of Conference

Christine Moran, Chief Compliance Officer, Amundi